Shipping Terms

Currently, Best Computer USA is only setup to ship within the United States and its territories using Federal Express.

While we strive to deliver all orders as quickly as possible, we ask all customers to allow us 2-3 weeks for delivery even though an order may be delivered in quicker time. Once an order is placed into our database, it takes time to process in fulfillment and ship out. If after 3 weeks, you have not received your order, please contact our customer service department at (713) 690-7577.

Best Computer USA reserves the right to use any shipping method we deem necessary. Generally, FedEx Ground is the most common shipping method used.  Please be aware that FedEx Ground does not require a signature for delivery. Unless you are told otherwise by a Best Computer USA representative, your order will be left at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend calling our customer service department to place your order.

A shipping fee is applied to all orders. The shipping cost is a non-negotiable and non-refundable.

Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped.

If a delivery is refused by the customer without authorization from Best Computer USA, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund.

Return Policy

No returns will be accepted 30 days after the delivery date. All returns must be in original packaging and resalable condition, and are subject to a 20% restocking fee.

Please be aware that we can only accept returns of orders placed directly through and fulfilled by Best Computer USA. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information.

All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department by phone at (713) 690-7577 during business hours. Any return made without proper authorization will not be accepted for refund or exchange. The RMA number is only valid for 3 weeks after it is issued. Any return that is received after the 3-week period may not be accepted or may be subjected to a restocking fee.

All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package. All returns must be shipped at the customer's expense, but can be shipped using the customer's choice of carrier. Best Computer USA is not responsible for damages resulting from return shipment by the customer. It is the customer's responsibility to insure all packages returned to us.

Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, please be able to provide the order number or the purchaser's information so we may easily locate the account in our database.

Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.

Refund Policy

There are no refunds for the following items:

All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable.

If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.

If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as applicable.

Discrepancy or Wrong Item Received

It is the customer's responsibility to contact us within 3 business days after delivery if an incorrect item was received. If we are not contacted until after the 3 business days period regarding an incorrect item received, the customer will not be eligible for a complimentary replacement.

Availability and Backorder Policy

Best Computer USA does not guarantee that an item or items you ordered online are in stock or even if it is still available for sale.  It is the customer responsibility to verify with us to see whether or not an item is in stock or still available for sale.  If an item is on backorder or not currently in stock, it may not be noted at Bestcomputerusa.com. If a backordered or out-of-stock item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status.

If in-stock items are ordered with a backordered item, the customer will be charged for all items as well as full shipping cost for the order. We only ship the order once the backordered item becomes in-stock.

For assistance or clarification of these policies, please contact our Customer Service Department at (713) 690-7577. Our business hours are Mon-Fri 10am-7pm (CST) and Sat 10am-5pm (CST).